), Payment Information (what payment forms are accepted), Shipping Restrictions (no shipping to P.O. A Shipping Policy is not legally required, but having one comes with a number of benefits for both you and your customers. But this page also links out to supporting pages where customers can get more details about order processing and international shipping. Click Add to My Drive If you don’t have a Google account, follow these steps: 1. ), What shipping options you have available (different carriers, different speeds, international options, etc. Click Download as… → 3. Any restocking fees or other deductions from full refund, Time limits on returns (Cannot return something after 15 days, etc. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer. For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. This might be especially useful if you offer delivery timelines that are longer than a week and want to reduce the number of customers who reach out asking about their orders. Our Shipping Policy template will get you started with a Shipping Policy document. A well-thought-out shipping policy not only helps you proactively set the right expectations around shipping times and costs, but it also becomes an asset whenever customers come with questions about their orders. boxes, no shipping of certain goods, etc. Your Shipping Policy will show that you're transparent about your practices. As 2020 brings unforeseen shipping delays and increased carrier costs, it's more important than ever to keep your shipping policy up to date with the following key points in mind: It is not uncommon to update your shipping policy every few months, especially whenever you add new shipping options or carriers, expand your fulfillment network, or anticipate delays. These local options each come with their own unique set of steps that must be clearly communicated to ensure a smooth customer experience. While not always necessary, you can label your shipping options to include your delivery times, making it easier for customers to select the correct option for them. Due to the pandemic and social distancing safety precautions, many brick-and-mortar stores have embraced local shopping through local delivery and buy online, pickup in-store shipping options. All orders are processed within X to X business days (excluding weekends and holidays) after receiving your order confirmation email. But this template should help you design your own. To make sure that a customer is aware of what this shipping option actually means for them, the explanation of 'Next Day' states that the item will be delivered: "the next business day after an order has shipped." This article does not create an attorney-client relationship, nor is it a solicitation to offer legal advice. The shipping sections of the eBay Listing Template allow you to select which shipping options you make available to your buyers, Flat Rate or Calculated for example. ), Shipment to P.O. Our Shipping Policy template will get you started with a Shipping Policy document. Whether you’re creating a new shipping policy from scratch or updating your existing policy to curb customer support inquiries, we’ve put together this resource to help you cover and communicate the right details—with a template to get you started along with examples you can borrow ideas from. In-house writer. Let your customers know which forms of payment you accept, and if there are any forms of payment you do not accept. Some benefits are that people will be more likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes. You can include a link to your Shipping Policy during the checkout process as a reminder to shoppers before they place their final order about what they should expect and what they need to know when it comes to shipping. We offer international shipping to the following countries: [list of countries]. Here are some examples of policies and the important sections that should be included in your Shipping Policy: The main thing most customers will want to know about your policies and procedures is how much you charge for shipping, and how fast items will arrive. Timely arrival is paramount to customer satisfaction. By entering your email, you agree to receive marketing emails from Shopify. You can make it easier for customers to find key points by communicating your policy wherever shipping questions may make customers hesitate about making a purchase.