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garage door chain moves but door doesn't open

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Sometimes, homeowners will find that their automatic garage door opener runs but the door doesn’t move. © Copyright 2020 Hearst Communications, Inc. A nut located on the opener—check your owner’s manual for location, which varies by brand—can be turned with a wrench to increase the opener’s pulling power. One such quirk is a refusal to open the door as commanded: When this happens, you could get locked out of the garage. Check the sensors. You should see a steady light on both of them, which indicates that they are aligned and working properly. The repair may involve disassembly of the motor. The trolley moves along the chain drive (the long track attached to the ceiling) when the garage door is opening or closing, attached via a metal bar to the inside top of the garage door. A circuit board or a logic board might have failed and now needs replacing, or gears within the unit might have worn out. Press the remote or the wall-mounted start switch, listen to the motor and watch the movement of the chain. Having an automatic door opener in your garage is a great convenience, but you have to give the opener and all its parts regular maintenance, or it can flummox you with erratic behavior. A: So sorry to hear about your problem! If you find one, unplug the door opener before tightening it. If the floor underneath the door isn't level, the door can become misaligned in the tracks and fail to move. As a landscape builder, he helped establish two gardening companies. Would appreciate any help. Check the breaker controlling the door opener, and reset if it it's tripped. You agree that BobVila.com may process your data in the manner described by our Privacy Policy. By increasing the pulling force, the opener may be able to open the door again. Any ideas how I can fix it? When a roller on the garage door comes off one of the side tracks, the opener won’t be able to lift the door. Earlier this week when it was below zero outside, I had trouble getting the garage door opener to completely close the garage door. Installing a new torsion spring is a job for a qualified garage door technician, though—if the spring snaps off during installation it can severely injure anyone near the door. Replacing the remote’s batteries was a smart first step, but since that didn’t solve the problem, it only makes sense to troubleshoot some other common issues that could be preventing the door from opening. Over time, that amount of force needs to be increased to compensate for damage to the rollers or the door tracks, any of which makes it difficult for the opener to lift the door. Many garage doors have a powerful torsion spring located horizontally above the door. It will only open a few inches from the car. If the lights still flash, manually realign them until the light is steady. What are the chances that I can fix it myself without having to call a repair person? If you can hear the motor trying to open the door, but the door won't budge, stop the motor immediately to prevent it from burning out. Before you pull the old one off to begin the garage door repair, clamp down the chain to the rail. After working with it about ten minutes, I gave up and manually closed the door, by pulling on the pulley and slowly lowering it to the ground. Press the remote or the wall-mounted start switch, listen to the motor and watch the movement of the chain. If one or both lights are off or flashing, look for dirt, cobwebs or leaves in front of the sensor lenses, and clean the lens if necessary. If nothing happens at all, the safety sensors may be out of alignment. Even after putting new batteries in the remote, the garage door still is not opening. Garage door will only open if we hold the button down. They can hear the motor going, but the door itself is not opening. Glenda Taylor, Bob Vila, The 10 Best Things You Can Do for Your  Garage, 10 Cleaning Chores You Should Be Doing Every Week, Buyer's Guide: 6 Best Garage Door Openers, 5 Things to Know Before You Replace a Garage Door Spring, Diagnose Any Garage Door Problem Yourself in Just 9 Steps. This can indicate a problem with the motor, but it might have other causes, including a bent, misaligned or loose track or sensors that are dirty or out of alignment. The photo eye, a small sensor, hovers four to eight inches above the floor on the inside of the garage door track to detect objects in the path of the garage door. The caveat: A dirty photo eye can keep the door from moving in either direction. This can happen if a track is accidentally struck by a heavy object and bent outward, allowing the door rollers to slip out. Terry on March 10, 2017: Any defective part you find will have to be repaired or replaced. If your opener is more than five years old, it was most likely programmed with a specific amount of force needed to pull the garage door up. What to Do When an Electric Dryer Won't Turn on, Installing Safety Sensors on a Garage Door Opener, How to Troubleshoot a Kenmore Elite Gas Dryer That Won't Heat, The Family Handyman: Troubleshooting Garage Door Openers, Genie: FAQ -- Troubleshooting Genie Garage-Door Products, Overhead Automatic Garage Door Troubleshooting, Troubleshooting a Dryer That Doesn't Turn On, How to Fix a Garage Door That Won't Go All the Way Down, How to Tell if the Door Relay Goes Bad on a Dryer. The door should then lower easily, and you can reconnect the opener. If the chain will not move then you either have a stripped drive gear or the set screw has come loose and the sprocket is just spinning. Problems within the opener, itself, should also be inspected and repaired by a professional. Try the door again after servicing the sensors. But it sure can be frustrating when they go on the fritz. Make basic checks first. Besides having an abiding interest in popular science, Deziel has been active in the building and home design trades since 1975. Before you do, though, consider the age of your opener. Copyright © 2020 Acton Media Inc. All rights reserved. While this may seem like a no-brainer, one of the most common causes of garage door opener failure is simply the result of the power cord working loose from the electrical outlet. Now when I try to open or close the door, the chain moves but the door doesn't move at all. If the door opens when you press the button on the wall-mounted control keypad but not when you use the remote, you might have just pinpointed the source of the problem. The Issue. Of course, all garage door openers come with a pull-cord or switch that disengages the trolley whenever you’d like to open the door by hand. Theres nothing broken so Id like to avoid the expense of getting a technician out to the house. Consult a professional if the opener hums but the chain doesn't spin. Check your home’s breaker panel (service panel) to see if the breaker that powers your garage (it should be labeled) is no longer in the “On” position. It may also help to spray lubricant on the door rollers. Get free, no-commitment estimates from licensed garage door experts in your local area. Q: When I returned from work today, I pushed the button on my remote garage door opener—but the door didn’t budge. Automatic Garage Door Opener Runs but Door Doesn’t Move. The door has been working until recently, now all that happens is the chain moves but the door stays wherever it is. Look inside the motor for loose wires. This may involve tightening one or both of the vertical door tracks with a screwdriver or wrench. If it was, reconnect the trolley according to your owner’s manual for instructions, and you’ll be back in business. RELATED: The 10 Best Things You Can Do for Your  Garage. By Glenda Taylor and Bob Vila. If the motor works, but the chain doesn't move, you should also consult a professional. If the motor hums, but the chain doesn't move, that indicates a problem with the motor. mecael on March 17, 2017: My garage door won't open or close the motor runs and the shaft turns bur doesn't engage the chain. Ensure that the unit is plugged in, the door isn't locked and, if you are using a remote, that the remote has batteries. Still, you may be able to disconnect the opener (using the disconnect switch mentioned above) and raise the door by hand while maneuvering the rollers back into the tracks.

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Taylor B. Jones

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